HOW DO I PLACE AN ORDER?
Website: Simply add the products you want to the cart, select checkout and follow the prompts.
In Person: We exhibit at various fairs and events in Singapore. We also occasionally hold ‘open house’ mornings where you can come by with friends for a morning of shopping and nibbles.
Please ‘like’ our Facebook page and sign-up for our newsletter (sign up link is on the bottom right corner of our website) to keep informed of upcoming events.
If you would like to view the items before purchase, please fill out the contact form (on the Home page of our website) to arrange a private viewing.
HOW CAN I PAY FOR MY ORDER?
We accept payment through Paypal on our website which means you can pay with all major cards (VISA, Mastercard and AMEX) even if you don't have a PayPal account. PayPal is one of the largest and most secure payment gateways in the world. We do not store any of your credit card or financial account information.
While prices are displayed in both SGD and USD, all orders will be processed in SGD (Singapore Dollar).
Once an order is confirmed and submitted by the customer it cannot be cancelled.
Purchases made are for personal use only and must not be resold or used for commercial benefit.
In case you prefer other payment methods (Bank transfer, cash on delivery etc) please do send us an email and we will be happy to work it out with you.
WHAT IS YOUR SHIPPING POLICY?
All items will be shipped within 2 working days of receipt of payment, if goods are in stock. In case of any delay we will notify you by email.
All items are shipped world-wide using Singapore Registered Post. You will be assigned a tracking number that will be emailed to you once your items have shipped. All shipping charges are based on the total weight of goods purchased. You can also choose to self-collect the items from our home studio. For Singapore orders there is a flat rate of SGD12 per order.
You will own the items we supply you from the moment they are put in the hands of the delivery service or on payment in full of the price of the goods and any delivery charge, whichever is later. All prices are subject to change without notice.
For International Shipping - import duties and taxes are sometimes levied by a country's customs and tax authorities. Taxes vary and are calculated on the value of the goods. Payment of all import duties and taxes are the responsibility of the purchaser. Title and risk of loss for all products ordered by you shall pass on to you upon our shipment to the shipping carrier.
HOW DO I CARE FOR MY FEROZA PURCHASE?
Our products are machine washable in cold water (gentle cycle) with mild detergent and line dry. We recommend putting the product in a net bag during wash. Please refer to the washcare label on your product for specific care instructions.
DO YOU OFFER GIFT WRAP?
Yes we offer FREE gift wrapping! Please mention you require gift wrapping on check-out.
CAN I ARRANGE FOR A GIFT TO BE DELIVERED DIRECT TO FRIENDS/FAMILY?
Yes! Please fill in the address you would like the gift sent to in the “Shipping Address” section at checkout.
DO YOU HAVE SAMPLE SALES?
To be informed about sample sales be sure to sign up for our newsletter and follow us on Facebook.
DO YOU SELL WHOLESALE?
Please contact us via the contact form on our website if you have a wholesale enquiry.
WHAT IS YOUR EXCHANGE/RETURNS POLICY?
If you are not completely satisfied with your online purchase, you may contact us at ferozadesigns@gmail.com for an exchange or refund within 10 days of receipt. All return shipping and handling charges are the responsibility of the customer. Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice.
Sale items are not exchangeable or refundable.
CAN I VIEW THE PRODUCTS BEFORE PURCHASE?
Sure! Please fill out the contact form (on the Home page of our website) to arrange a private viewing.
Please also sign up for our newsletter (sign up link is on the bottom right corner of our website) and ‘like’ our Facebook page to keep up to date on events and fairs at which we will be showcasing our collection.